Returns & Exchanges

At /PHD/, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on products in their original, unopened condition. If a formula doesn't meet your expectations, our streamlined process ensures a quick resolution so you can find your perfect match.

1

Initiate Your Request

Log into your /PHD/ account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Pack Your Products

Carefully place the items in their original packaging, ensuring all safety seals are intact, and include the printed return slip inside the box.

3

Apply Shipping Label

Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our laboratory team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing